Complaints Regarding the Public Guardian Program

This process may be used to reportonly non-urgent complaints.

Note: DARS is able to accept complaints on behalf of clients of the Public Guardian Program only. About 92% of Virginians who have been appointed a guardian have a private guardian; DARS has no oversight or authority to investigate private guardians.

If you are unsure whether your concerns relate to a client of the Public Guardian Program, please email publicguardian@dars.virginia.gov before submitting a complaint.

Important: Do not use this process to report suspected abuse, neglect, or exploitation of an adult. Visit Adult Protective Services or call the 24-hour, toll-free APS hotline 888-832-3858. For emergency situations, call 911.

Complaints must be submitted in writing. You may either:

Fill out the form below OR
Download the Complaint Form OR
Send an email to publicguardian@dars.virginia.gov about your concerns

This field is for validation purposes and should be left unchanged.

Part 1: Contact Information

What is the name of the Public Guardian Program client?(Required)

First Last

Select the name of the local public guardian program.(Required)

What is your relationship to the Public Guardian Program client?(Required)

What is your name?(Required)

First Last

What is your phone number?(Required)

What is your email?(Required)

What is your address?(Required)

Street Address Address Line 2 City State ZIP Code

If you are making this complaint in your professional capacity:

Title / Position

Employer

Supervisor's Name

Supervisor's Phone Number

Complaint Details

Describe your concerns below. Please include dates, locations, the names of those involved, and their relationship to the Public Guardian Program client. A brief summary is preferable. DARS staff will let you know if additional information is needed.(Required)