No Wrong Door

No matter where you start, we’ll help you find your way.

No Wrong Door is an initiative to provide all Virginians with accessible information, person-centered support and streamlined access to Virginia’s statewide network of public and private service providers.

This initiative is for everyone, but is especially dedicated to older adults, individuals with disabilities, veterans, caregivers, and their communities. No Wrong Door works to support communities in making informed choices about long-term care. 

About No Wrong Door

No Wrong Door began as a collaboration between three federal agencies: the Administration for Community Living, Centers for Medicare and Medicaid Services, and Veterans Health Administration. Across the United States, 56 states and territories participate in No Wrong Door.

How does it work?

Statewide Oversight

No Wrong Door operates in Virginia through DARS. A multi-sector State Resource Advisory Council provides the initiative with additional coordination and governance.

Local Implementation

No Wrong Door works locally through Virginia’s statewide network of 25 Area Agencies on Aging (AAAs). They help coordinate support and streamline access to aging and disability services. AAAs also lead Local NWD Advisory Councils. These councils regularly bring together home- and community-based service providers to help improve coordinated efforts across each region.

No Wrong Door Technology

No Wrong Door maintains a variety of web-based technology systems that help streamline access to long term services and supports in Virginia. Our technology is used by both professionals, and the public. Here is how No Wrong Door has leveraged technology to make progress in Virginia:

• Virginia Easy Access
  A website where anyone can access information and resources in Virginia’s network of community-based service and support providers.
  • Direct Connect
    An easy way for individuals to connect with services. Send a secure referral to any opted-in No Wrong Door partner with just a few clicks through No Wrong Door’s partnership with VirginiaNavigator.
  • Social Health Connector
    Designed to combat social isolation. It increases people’s awareness of their own social health and provides local suggestions for connection.
  • Service Finders
    Choose a topic and select your city or county to connect with services. Results are provided through No Wrong Door’s partnership with VirginiaNavigator.
  • Health Screeners
    Explore important topics like brain injury and memory. Answer questions related to your own experience and learn about next steps if you want support.
• No Wrong Door Training Platform
  Home to learning topics such as data literacy, person-centered standards, and trauma-informed care.
• Communication, Referral, Information and Assistance (CRIA)
  Connects service providers across Virginia so they can work together to better support you and your loved ones.

---

Staff